About Me
experience
Education
Skills
Languages
About me
I am a results-driven multilingual administrative consultant with over 5 years of diverse experience in varied roles, supporting CEO's and customers to leverage their goals and needs . My background includes optimizing workflows and enhancing customer service through platforms like Salesforce and Zendesk.In my current roles, I successfully manage administrative tasks both for military and CEO clients while running project management tools to track progress and ensure efficiency. My speaking abilities in English, Spanish, and Portuguese allows me to engage effectively across different cultures, fostering collaboration in dynamic environments. I thrive in agile settings, using my problem-solving skills and passion for learning to deliver exceptional results.
experience
FVR PSYCH LLC | Newark, NJ, USA
Administrative Manager | Nov 2024 - Present- Operational coordination, demonstrating strong coordination skills, by organizing psychological evaluations, leading to a 30% improvement in client flow and timely support for immigration cases.- Client relations management, cultivating strong client relationships through effective communication strategies, enhancing client responses and satisfaction in therapy sessions.- Organizational efficiency by applying excellent organizational skills to maintain a streamlined office environment, increasing operational efficiency and supporting the practice owner effectively.- Leadership and Team Management by leading administrative initiatives that optimized team collaboration and improved overall practice operations under the owner’s direction.- Project Management, by managing various administrative projects with ClickUp, Google Suite, and MS Office ensuring timely completion and alignment with practice goals to enhance service delivery.
Amentum | Comayagua, CM, HN
Administrative Assistant | Jan 2024 - Present- Prepared comprehensive reports, correspondence, and files for the US government and COR's regarding the status of work orders and on-site emergencies, ensuring compliance and timely communication.- Built and updated MS Office spreadsheets to track key metrics and maintain confidential information, enhancing data accuracy and accessibility for decision-making.- Managed work schedules and calendars, coordinating appointments to optimize time management and ensure efficient resource allocation.- Streamlined internal processes to improve efficiency in addressing US military customer issues and technician assignments, resulting in a 20% reduction in response times.- Collaborated with cross-functional departments, including engineers with the renovation of permits, streamlining the application process and reducing turnaround time by coordinating necessary documentation and communications, enhancing overall operational efficiency in support of ARMY logistical needs.- Prepared comprehensive reports, correspondence, and files for the US government and COR's regarding the status of work orders and on-site emergencies, ensuring compliance and timely communication.- Built and updated MS Office spreadsheets to track key metrics and maintain confidential information, enhancing data accuracy and accessibility for decision-making.- Managed work schedules and calendars, coordinating appointments to optimize time management and ensure efficient resource allocation.- Streamlined internal processes to improve efficiency in addressing US military customer issues and technician assignments, resulting in a 20% reduction in response times.- Collaborated with cross-functional departments, including engineers with the renovation of permits, streamlining the application process and reducing turnaround time by coordinating necessary documentation and communications, enhancing overall operational efficiency in support of ARMY logistical needs.
Submittable | Tegucigalpa, FMO, HN
Project Assistant | Mar 2023 - Dec 2023- Tracked the progress of the MN Tax Rebate Program 2023, utilizing Zendesk for managing over 400 ticket inquiries and used Google Suite to monitor project deadlines, ensuring timely completion of 95% of objectives.- Received and directed phone calls, providing essential rebate information and updating constituents’ records, which improved response accuracy by 30%.- Managed and responded to over 200 incoming emails weekly in a professional and timely manner, achieving a response rate of 95% within 24 hours.- Utilized advanced email management techniques to prioritize and categorize messages, streamlining communication and reducing response times by 20%.- Supported the project team by coordinating tasks and maintaining documentation, facilitating communication through Slack, which improved team collaboration efficiency by 25%.
University Gastroenterology | Providence Country, RI, USA
Medical Receptionist | Mar 2022 - Mar 2023- Efficiently managed clinic schedules, addressing patient wait times and concerns to ensure high service quality and operational efficiency while adhering to HIPAA regulations.- Communicated effectively with nurses and other healthcare professionals to coordinate patient care, making and receiving phone calls to retrieve necessary information and facilitate seamless service.- Scheduled appointments and maintained accurate patient records using the Ggastro system, managing insurance data to ensure up-to-date documentation and compliance.- Consistently met quality and appointment quotas at 93%, demonstrating commitment to providing exceptional patient care and operational excellence.
Dyson | San Pedro Sula, CO, HN
Technical Support Specialist | Aug 2021 - May 2022- Guided users through step-by-step technical solutions by following pre-determined scripts and troubleshooting procedures, while using SAP, Dyson link app and other systems effectively to resolve issues related to product functionality.- Assisted customers in finding suitable products based on their needs and preferences, offering tailored product recommendations to enhance their experience.- Consistently met a target of 2% in sales per month, exceeding this goal by 5% throughout my tenure at the company due to my expertise in the products.- Processed warranty claims, repairs, and replacements, confirming prices and processing payments to complete purchases efficiently.- Maintained high customer satisfaction, by 96% of quality standards, through professional and courteous communication.
Xfinity | Tegucigalpa, FMO, HN
Technical Support Specialist | Jul 2020 - Jul 2021- Collaborated closely with users to understand and resolve issues, applying technical knowledge to guide them through diagnostic and troubleshooting processes.- Established a consultative relationship with customers, ensuring transparent communication and setting clear expectations while resolving their concerns.- Troubleshot and resolved technical problems in a single interaction with a 89% of effectiveness, enhancing customer satisfaction and fostering loyalty through successful problem-solving.- Utilized various tools, such as Comcast360 and CRM systems seamlessly to provide accurate information and support, while encouraging self-guided resolutions for users.- Maintained a quality standard of 95%, while successfully upselling additional services, such as bundled services, and enhanced Internet, TV or Telephone packages. This approach contributed to increased revenue for the company, leading to consistently exceeding sales targets.
Allied Global BPO | Tegucigalpa, FMO, HN
Customer Service Specialist | Nov 2019 - May 2020- Maximized efficiency by expertly managing 2 simultaneous calls, significantly enhancing customer engagement.- Drove fundraising success for targeted initiatives, including breast cancer and Veterans Alliance, showcasing outstanding campaign execution.- Ranked as the top contributor by consistently generating an average donation amount of $100 over 3 consecutive months, contributing to a total of $15,000 raised from 150 donors.- Ensured compliance with company protocols and scripts, consistently surpassing performance benchmarks for call duration and quality.- Elevated customer experience by utilizing extensive product expertise to foster positive relationships and achieve exceptional customer satisfaction.
Education
Universidad Nacional Autonoma de Honduras | Comayagua, CM, HN
Bachelor in International Commerce
Graduation Date: Dec 2028
Liceo Jesus de Nazareth | Comayagua, CM, HN
Bachelor in Bilingual Secretary
Graduation Date: Dec 2017
Skills
Hard Skills: Agile, Salesforce, Zendesk, Slack, Office 365, Google WorkspaceSoft Skills: Problem solving, Multitasking, Adaptation, Teamwork, Communication
Languages
Spanish: Native
English: Fluent - C2
Portuguese: Proficient - C1
French: Intermediate - B1